The Client Experience

We get it. The “varsity” pitch team shows up and you see a dazzling array of slides that say, “we love our clients” or better yet, “our clients love us”. Then something happens, the pitch team goes away, a junior account person shows up and you are looking for a Slack buddy, anybody.

Our client’s experience is most important to us at Consensus – it’s about bringing digital goodness to the world 🙂


At Consensus, loving the experience is part of our DNA – it’s where we come from.

Our Approach

As digital practitioners, we are often caught in a balancing act: usability improvements, tasks to be done, design ideas, personas, resources — the list goes on. The reality is that not everything can be done at once. Making an informed decision on what to prioritize can be daunting.

A prioritization matrix serves to identify the most important problems. This structured, objective approach helps achieve collaborative consensus while satisfying the varied needs of the user and business.

Prioritization Matrix

Ready to work with us?